Front Desk Agent – Hotel Front Office

About the role

We are looking for a friendly Front Desk Agent to be the first point of contact for guests at our Hilton hotel in Asheville. You will manage check‑in and check‑out processes, handle guest requests and ensure a smooth stay.

Key responsibilities

• Welcome guests, register them and assign rooms.
• Coordinate room status with housekeeping and other hotel teams.
• Respond to guest inquiries and fulfill requests whenever possible.
• Maintain knowledge of hotel policies, procedures and facilities.
• Provide concierge assistance with a considerate and creative approach.

Required profile

• High school diploma or equivalent.
• Excellent communication skills in English; ability to understand guests’ primary language.
• Professional demeanor, tact, diplomacy and patience.
• Ability to work varied shifts, including mornings, evenings, weekends and holidays.

Required skills

• Basic math skills for quick problem solving.
• Ability to multitask and stay focused on tasks.

What we offer

• Starting pay of $17.00 per hour.
• Medical, dental and vision benefits.
• 401(k) with employer match.
• Paid time off, holidays and parental leave up to 6 weeks.
• Employee discounts on Hilton stays, wellness programs and annual bonus up to $600.