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This job expired on 31/08/2026. It no longer accepts applications.
Front Desk Agent – Guest Service Role
Hilton · Phoenix
Job description
About the role
As a Front Desk Agent at Embassy Suites Phoenix Biltmore, you will be the first point of contact for guests, delivering warm hospitality and ensuring smooth check‑in and check‑out experiences.
Key responsibilities
- Greet guests, verify reservation details, assign rooms, issue keys, and provide welcome materials.
- Process departures, verify charges, handle payments, issue receipts, and use the point‑of‑sale system accurately.
- Provide comprehensive information about hotel amenities, room types, rates, promotions, and local attractions.
- Promote hotel services and upsell amenities to maximize revenue.
- Respond promptly to guest requests, resolve concerns, and manage communications with care.
Required profile
- A genuine passion for hospitality and creating memorable guest experiences.
- Integrity, teamwork, leadership, ownership, and a sense of urgency.
- Strong communication and problem‑solving abilities.
Required skills
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Hilton
Phoenix
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