French Speaking Customer Service Representative

About the role

We are seeking a French‑speaking Customer Service Representative to join a leading Business Process Outsourcing (BPO) provider. This fully remote position serves French‑language customers across the continental United States, delivering high‑quality support through phone, email, and chat channels.

Key responsibilities

• Provide prompt, courteous assistance to French‑speaking customers via phone, email, and live chat.
• Handle inquiries, complaints, and service requests while maintaining professional communication standards.
• Accurately capture and update customer data in internal CRM and ticketing systems.
• Troubleshoot and resolve issues, escalating complex cases when necessary.
• Collaborate with cross‑functional teams to ensure seamless service delivery.

Required profile

• High School Diploma or GED.
• Fluency in French and English, both spoken and written.
• Previous experience in a customer service or call‑center environment, preferably within a BPO setting.
• Strong verbal and written communication abilities.
• Basic computer literacy and familiarity with CRM or ticketing platforms.

Required skills

• CRM systems
• Ticketing systems

What we offer

• Opportunities for career advancement and growth.
• Supportive, collaborative remote work environment.
• Continuous learning and development programs.
• Competitive pay with performance‑based metrics.