Forward Deployed Engineer

About the role

Aurelian builds AI tools for 911 centers: AVA, a conversational AI agent that handles non-emergency calls, and CORA, an on-screen assistant that guides call-takers during emergencies. The company is growing fast and is hiring a Forward Deployed Engineer in Seattle, a full-time role that bridges the platform and customers' legacy systems while traveling regularly to customer sites.

Key responsibilities

• Serve as a bridge between Aurelian's platform and customers' legacy systems, ensuring strong and reliable integrations
• Travel regularly to customer sites to implement, support and optimize deployments
• Dive deep into technical challenges and go beyond traditional expectations to deliver exceptional value
• Collaborate closely with cross-functional teams and customer stakeholders, becoming a trusted partner in the field
• Troubleshoot, resolve and proactively identify issues in demanding, real-world environments

Required profile

• Already graduated and able to start as soon as possible
• Highly motivated and persistent in solving complex or ambiguous problems
• Eager to go the extra mile for customer success and real-world impact
• Able and willing to travel regularly to customer locations
• Comfortable with technical challenges and hands-on, on-site problem-solving
• Strong communicator who thrives in fast-paced, evolving environments

What we offer

• Medical, dental and vision insurance
• 401(k)
• Unlimited PTO
• Company-wide offsites
• Equipment stipend and relocation assistance
• Daily delivered lunches
• Office in Seattle and start-up equity