Field Training & Onboarding Supervisor

About the role

Guild Garage Group is looking for a highly organized, operationally‑focused Field Training & Onboarding Supervisor to design, deliver, and scale onboarding programs for frontline staff across its growing portfolio of garage door service brands. The role will ensure new hires ramp quickly, perform confidently, and embody the company’s culture during their first 90 days and beyond.

Key responsibilities

• Own and continuously improve onboarding curricula, facilitator guides, SOPs, assessments, and certifications for technicians and other operational roles.
• Standardize onboarding experiences while allowing brand‑specific flexibility and support scalable frameworks as new brands are acquired.
• Facilitate engaging virtual or in‑person onboarding sessions, role‑plays, coaching, and certification activities.
• Provide ongoing follow‑up, coaching, and progress tracking for new hires throughout the onboarding journey.
• Partner with brand leadership to ensure consistent execution, uphold onboarding expectations, and address performance gaps.
• Analyze onboarding metrics, identify gaps, and drive accountability across operational teams.

Required profile

• Strong organizational and operational mindset with a relationship‑driven approach.
• Passion for training, coaching, and creating engaging learning experiences.
• Ability to build trust with operational leaders and influence process improvements.
• Experience partnering with senior leadership to align onboarding with business objectives.

Required skills