Field Service Technician (Neptune) - Bozeman, MT

About the role

Stryker is hiring a Field Service Technician supporting its Neptune division in Bozeman, Montana. The role serves as a key technical resource for healthcare customers across the assigned territory, focusing on equipment service, troubleshooting, maintenance and documentation. Most of the time is spent travelling in a company-provided vehicle between customer sites, resolving technical issues and ensuring equipment performs as intended.

Key responsibilities

• Build and maintain relationships with customers and internal partners, including sales and commercial teams, to deliver excellent customer experiences and support business goals.
• Travel to hospitals and healthcare facilities to complete service requests, installations and preventive maintenance.
• Troubleshoot, diagnose and repair equipment to restore functionality and minimise downtime.
• Install, maintain and inspect medical equipment according to service guidelines and quality standards.
• Support software, connectivity and system configuration as required.
• Coordinate service schedules, prioritise requests, communicate findings and give customers timely updates.
• Document service activities, repairs, parts used and results in company systems.
• Interpret technical manuals, service bulletins and engineering documentation.
• Work in healthcare environments, including areas with biohazardous materials, following safety standards, patient confidentiality and PPE requirements.

Required profile

• High school diploma or GED.
• Valid driver's licence and ability to travel frequently, including overnight and weekend trips, and occasionally outside the territory.
• Ability to meet healthcare facility credentialing, compliance, safety and access requirements, with or without reasonable accommodation.
• Physical ability to stand, walk, bend and work at customer sites for long periods, regularly moving up to 20 pounds and occasionally lifting up to 75 pounds.
• Overtime, evening, overnight or weekend work may be required.

Preferred qualifications

• At least 3 years of technical service, equipment repair, maintenance or related experience.
• Associate, bachelor's degree or formal technical training in a technical discipline.
• Experience with biomedical equipment maintenance, repair, installation or field service support.

Required skills

• Proficiency with Microsoft Office applications.
• Medical equipment troubleshooting, repair and preventive maintenance.

What we offer

• Company-provided vehicle for work-related travel.
• Medical, dental and vision coverage, 401(k), paid time off, employee stock purchase plan, tuition reimbursement, life insurance, disability coverage and wellbeing programs.
• Pay range of $28.01 to $38.75 per hour (USN).