Field Service Professional – Smart Home Technician

About the role

Join Vivint Smart Home as a Field Service Professional, the front‑line expert who installs and maintains cutting‑edge smart home technology while helping customers upgrade to safer, more connected solutions.

Key responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems in residential settings.
• Assess each home on‑site and recommend additional equipment or service upgrades to enhance security and convenience.
• Educate homeowners on system operation, ensuring they feel confident using their new technology.
• Maintain accurate records of installations, service calls, and sales activities.

Required profile

• Strong customer‑first attitude with the ability to build rapport and act with integrity.
• Sales mindset – experience in retail, B2C sales, insurance, or service‑based sales is a plus.
• Technical aptitude – background in cable/satellite installation, pest control, construction, or solar work is helpful.

Required skills

• Installation of security cameras.
• Installation of smart locks.
• Home automation system setup and troubleshooting.

What we offer

• Competitive hourly base pay plus uncapped commission and performance incentives.
• Company vehicle, gas card, and paid drive time.
• 4‑day work weeks (4/10 schedule, includes Saturdays) for better work‑life balance.
• Full equipment package: tools, cell phone, tablet, and required licensing.
• Benefits include 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, employee stock purchase program, and a yearly incentive trip.