Field Service Professional – Smart Home Technician

About the role

Join Vivint Smart Home as a Field Service Professional, the front‑line expert who installs and maintains cutting‑edge smart home technology while helping customers upgrade to safer, more connected solutions.

Key responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems at customer residences.
• Assess each home on‑site and recommend additional equipment or service upgrades that enhance security and convenience.
• Educate homeowners on the operation of their new smart home devices to ensure confidence and satisfaction.
• Maintain accurate records of installations, service calls, and sales activities.

Required profile

• Strong customer‑first attitude with the ability to build rapport and act with integrity.
• Sales mindset – experience in retail, B2C sales, insurance, or service‑based sales is a plus.
• Willingness to learn and grow through ongoing coaching and leadership training.

Required skills

• Security camera installation
• Smart lock installation
• Home automation system installation
• Troubleshooting smart home devices

What we offer

• Competitive hourly base pay plus uncapped commission and performance incentives.
• Comprehensive paid training (virtual and on‑the‑job) and continuous coaching.
• Take‑home company vehicle and gas card; paid drive time to appointments.
• 4‑day work weeks (4/10 schedule, includes Saturdays) for better work‑life balance.
• All tools, a cell phone, tablet, and required licensing provided.
• 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, employee stock purchase program, and discounted smart‑home equipment.
• Annual company‑paid incentive trip (plus one guest).