Field Service Professional - Smart Home Installation

About the role

Vivint Smart Home, an NRG-owned company, is hiring Field Service Technicians in Albany, NY. The role combines hands-on installation of smart home technology with on-site sales of equipment upgrades. The base hourly pay is $28.02-$31.71, with additional commission and performance incentives.

Key responsibilities

• Install, service and troubleshoot security cameras, smart locks and home automation systems.
• Evaluate customer homes and recommend and sell equipment upgrades or service enhancements on site.
• Train homeowners on how to use their new system.
• Perform a safety assessment at each home and work outdoors in varying weather, including in attics with small openings.

Required profile

• A sales mindset: experience in retail, B2C sales, insurance or service-based sales is a strong advantage.
• Customer-first attitude and ability to build rapport with diverse customers.
• Physical ability to climb ladders, lift up to 50 pounds, work in attics and stand for long periods; a valid driver's license and satisfactory driving record.
• Ability to pass post-offer background screening and licensing requirements.

What we offer

• Competitive hourly pay plus uncapped commission and performance incentives.
• Virtual and on-the-job training, coaching and support.
• Company vehicle and gas card, with pay for drive time to and from appointments.
• Four-day work weeks (4/10 schedule, including Saturdays).
• Ten paid holidays, two weeks of paid time off (not usable in the first 90 days), 401(k) with 6% company match, and an employee stock purchase program.
• All tools, a cell phone, a tablet and paid licensing provided.