Field Service Productivity Coordinator – Non‑Tech Program Management

About the role

The Field Service Productivity Coordinator is an individual contributor responsible for executing and coordinating Customer Engineering operational support activities. This role ensures service readiness, uptime, quality compliance, and fulfillment of customer commitments while working with moderate autonomy.

Key responsibilities

• Execute and coordinate Service Orders, Return to Service (RTS), Technical Escalations (TES), and parts disposition in line with CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and Field Service Operations.
• Own operational KPI tracking and reporting (order cycle time, IWN quality, materials aging, training compliance, productivity) and drive corrective actions.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, best‑known methods, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conduct quality checks on IWN documentation, service order compliance, parts handling, and ARK verifications.

Required profile

• Experience in field service operations, customer engineering support, logistics, or semiconductor equipment environments.
• Strong organizational skills with the ability to manage multiple priorities.
• Effective written and verbal communication abilities.
• Proficiency with service management or workflow systems.

Required skills

• Service management systems
• Workflow systems
• Materials logistics

What we offer

• Salary range $88,000 – $121,000 per year.
• Supportive work culture that encourages learning, development, and career growth.
• Comprehensive benefits package, including health, wellbeing, bonus and stock award programs.
• Opportunities to work on cutting‑edge semiconductor equipment that advances AI and next‑generation technologies.