Field Service Engineer - Robotics

About the role

Silana is an early‑stage startup building automated production systems for the garment industry. As a Field Service Engineer you will work hands‑on in the NYC lab assembling and testing machines, then travel to customer sites to install, commission and support them.

Key responsibilities

• Assemble and integrate mechanical, electrical, and pneumatic subsystems into complete machines in the New York lab.
• Run functional and endurance tests, document results and communicate issues to the engineering team.
• Travel to customer locations (initially Germany) to install, calibrate, troubleshoot and accept machines on‑site.
• Train customer operators and maintenance staff on safe operation and routine upkeep.
• Maintain workshop organization, including tooling, spare parts and build documentation.

Required profile

• Associate’s or Bachelor’s degree in mechatronics, mechanical/electrical engineering, robotics or equivalent vocational qualification.
• Hands‑on experience assembling, testing or servicing industrial machinery, robotics or automation equipment.
• Ability to work across mechanical, electrical and pneumatic systems and read technical drawings and wiring schematics.
• Strong troubleshooting instincts and excellent communication skills for customer interaction.
• Willingness to travel internationally, sometimes for extended commissioning periods.

Required skills

• Mechanical assembly and integration
• Electrical wiring and pneumatic system knowledge
• Functional and endurance testing
• Hardware debugging alongside mechanical, controls and software engineers
• Reading technical drawings and wiring schematics