Field Service Engineer - PDC

About the role

Applied Materials is hiring a Field Service Engineer (also called Customer Engineer) in Santa Clara, CA, to act as the direct liaison with customers. The engineer installs, maintains and upgrades equipment, uses digital analytics for troubleshooting and applies basic diagnostic techniques to assess and fix technical issues. The role is full time, with travel of about 25% of the time.

Key responsibilities

• Install, maintain and upgrade customer equipment
• Use basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
• Work with Senior Field Service Engineers and/or customers to understand roadmaps, process flows, requirements and business challenges
• Train and mentor junior Field Service Engineers
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems
• Coordinate and communicate directly with customers
• Fulfill additional duties as assigned

Required profile

• Associate's degree, military technical training, field service experience or trade certification
• 4-7 years of work experience in the semiconductor industry or another equipment support industry
• Valid driver's license and ability to obtain a passport if travel is required
• Able to meet on-site requirements, including safety, environmental guidelines and COVID-19 protocols
• Ability to work in a clean room with appropriate personal protective equipment

Required skills

• Familiarity with scanning electron microscope (SEM)
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
• Strong knowledge of hand tools and digital multimeters
• Effective written and verbal communication
• Basic knowledge of Microsoft Excel, Word and PowerPoint

What we offer

• Salary of $42.50 - $58.90
• Comprehensive benefits package, with possible eligibility for a bonus and stock award program
• Relocation eligibility