Field Service Engineer III – Customer Equipment

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you act as the direct liaison with customers, collaborating closely to install, maintain, and upgrade semiconductor equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and resolve technical issues.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques with assistance from senior engineers.
• Collaborate with senior engineers and customers to understand roadmaps, process flows, and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• PDC (Process, Diagnostics, and Control) experience highly preferable.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental, and COVID‑19 requirements.

Required skills

• Digital analytics
• Diagnostic techniques
• Hand tools
• Digital multimeter
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Process Diagnostics and Control (PDC)

What we offer

• Competitive salary range $37.00 – $51.20 per hour.
• Supportive work culture with learning and development opportunities.
• Comprehensive health and wellbeing programs.