Field Service Engineer II – Customer Equipment Support

About the role

The Field Service Engineer II works directly with customers to install, maintain, and upgrade semiconductor equipment. You will use digital analytics and basic diagnostics to resolve technical issues while collaborating with senior engineers.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics for troubleshooting.
• Apply basic diagnostic techniques to assess equipment and address issues under senior guidance.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics
• Diagnostic techniques
• Electrical, vacuum, mechanical, plasma, hydraulic, and gas system knowledge
• Hand tools usage
• Digital multimeter operation
• Microsoft Excel, Word, PowerPoint