Field IT Technician

About the role

Team Lyders, which operates more than 230 Taco Bell locations across the Midwest, is hiring a Field IT Technician in Kenosha, WI. The technician maintains and supports the organization's technology infrastructure, updates systems, troubleshoots issues and provides hands-on IT support across multiple locations, with occasional travel.

Key responsibilities

• Maintain IT systems and infrastructure: perform system upgrades, patches and routine maintenance.
• Monitor and support network equipment, including switches and servers.
• Install and test POS, music systems, network switches, NVRs and cameras.
• Support LAN/WAN, anti-virus, Wi-Fi and network cabling needs.
• Troubleshoot hardware, software and connectivity issues, providing both remote and on-site support.
• Assist with video surveillance system maintenance and troubleshooting.
• Monitor web performance, network availability and security, and ensure compliance with IT policies and best practices.

Required profile

• Associate degree or equivalent; a Bachelor's degree in Computer Science, Information Systems or a related field is preferred.
• CompTIA A+ or Network+ certification (or other related IT certifications).
• Experience as a help desk technician, computer technician, field IT technician or IT support specialist.
• Strong troubleshooting skills, excellent communication skills and familiarity with Windows, Linux, Office 365 and email is a plus.
• Must be 18 or older, able to pass a background screening and MVR check, and hold a valid driver's license for banking duties.
• Willingness to work weekends, evenings and extended shifts when necessary.

The work involves regular standing, lifting up to 40 pounds and occasionally up to 50 pounds, and exposure to indoor and outdoor conditions with a moderate noise level.