Field IT Support Technician

About the role

DIG is looking for an enthusiastic full‑time Field IT Support Technician to keep its restaurant technology running smoothly. You will be the first point of contact for hardware and software issues across multiple locations, providing both on‑site and remote assistance. The role involves hands‑on work in fast‑paced restaurant environments and occasional travel outside New York City.

Key responsibilities

• Provide first‑line on‑site and remote support for computer hardware, POS systems, online ordering platforms, and other software used by restaurant staff.
• Troubleshoot network connectivity, run and repair data cables, and maintain restaurant network infrastructure.
• Install, mount, and manage tech equipment, ensuring proper cable management and rack labeling.
• Perform preventative maintenance, upgrades, and repairs on computers, printers, and POS terminals.
• Document resolutions in the ticketing system and contribute to process improvements.
• Assist with onboarding and off‑boarding tasks, including machine imaging, account configuration, and user training.
• Maintain user accounts and access permissions across various digital platforms.
• Support business‑class audio, CCTV systems, and inventory management tools.
• Provide after‑hours on‑call support as needed.

Required profile

• Full‑time availability with willingness to travel to restaurant sites.
• Strong problem‑solving mindset and ability to work independently.
• Excellent communication skills for interacting with non‑technical staff.
• Readiness to be on‑call for after‑hours emergencies.

Required skills

• Experience with POS systems and online ordering platforms.
• Network cabling, troubleshooting, and basic LAN/WAN knowledge.
• Cable management, rack organization, and equipment mounting.
• System administration, including user account creation, deletion, and permission management.
• Machine imaging, device provisioning, and hardware inventory tracking.
• Basic audio and CCTV troubleshooting.