Entry Level Technician

About the role

We are looking for a motivated, customer‑focused Entry Level Technician to join our Managed Services/Helpdesk team in North Carolina. This position is ideal for someone with a strong interest in IT, who enjoys problem‑solving, learning new technologies, and supporting end users in a fast‑paced environment. The role includes one day per week of remote work and hands‑on training with a ramp‑up period of a few months.

Key responsibilities

• Provide day‑to‑day helpdesk support via tickets, phone, and email.
• Troubleshoot and resolve hardware, software, and network issues.
• Deliver excellent customer service while managing multiple support requests.
• Conduct regular on‑site customer visits as needed.
• Collaborate closely with the Helpdesk/Managed Services team.
• Participate in special projects based on individual capability.
• Maintain clear, professional communication with end users, especially in high‑stress situations.

Required profile

• CompTIA A+, Network+ or similar entry‑level certifications.
• Entry‑ to intermediate‑level IT experience or equivalent hands‑on experience (no formal degree required).
• Strong written and verbal communication skills.
• Calm, professional demeanor in stressful or high‑pressure situations.
• Foundational technical troubleshooting skills and basic IT knowledge.
• Genuine curiosity and interest in IT.

Required skills

• CompTIA A+
• CompTIA Network+
• Microsoft certifications (preferred)
• Cisco certifications (preferred)
• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting

What we offer

• One day per week remote work (hybrid schedule).
• Hands‑on training and a clear ramp‑up period.
• Opportunities to work on special projects and grow within a 45‑year‑old technology consulting firm.