Entry-Level Customer Experience Representative

About the role

Ramp is seeking entry‑level customer experience representatives to join its fast‑growing support team. You will be the first point of contact for customers using Ramp’s corporate card and finance platform, helping them resolve issues via phone and email.

Key responsibilities

• Respond to customer inquiries through phone and email, providing timely and accurate assistance.
• Collaborate with account management, product, and engineering teams to troubleshoot and resolve product‑related questions.
• Document support cases, escalations, and product updates in internal systems.
• Gather and relay customer feedback to inform product improvements.
• Maintain high satisfaction scores and contribute to Ramp’s industry‑leading customer experience.

Required profile

• Strong customer focus with a passion for helping people.
• Excellent written and verbal communication skills.
• Ability to think critically and diagnose problems.
• Willingness to learn Ramp’s platform and fintech products.
• Team player who can work closely with cross‑functional teams.

Required skills

• Proficiency with email and phone communication tools.

What we offer

• Competitive salary range $46.8K‑$55K per year.
• Equity participation.
• Opportunities to grow within a fast‑moving fintech company.
• Flexible work locations (New York, Miami, or remote).