Enterprise Account Manager – Drive Growth

About the role

As an Enterprise Account Manager at Qualifacts, you will be the primary liaison for our enterprise customers, ensuring their needs are met while driving satisfaction and revenue growth. You will coordinate across internal teams to deliver solutions and expand business opportunities.

Key responsibilities

• Serve as the Single Point of Contact for key business stakeholders, including economic buyers and executives.
• Understand and communicate performance metrics and partnership outcomes.
• Identify customer requirements, resolve roadblocks, and coordinate internal resources to meet contractual commitments.
• Manage all commercial relationship items: contract management, pricing negotiations, renewals, M&A, and expansion.
• Maintain Salesforce data integrity, generate reports, and provide accurate forecasting.
• Develop and maintain strategic account plans and conduct regular business reviews with Customer Success Managers.
• Identify and close new sales opportunities by presenting product enhancements and new services.
• Prepare contractual paperwork and collaborate with contracts and revenue operations teams.

Required profile

• Minimum 6 years of sales or account management experience.
• Bachelor’s degree.
• Experience in the Healthcare or Behavioral Health industry.
• Proven track record of meeting KPIs and sales quotas.
• Experience managing a book of business exceeding $2 MM in annualized revenue.
• Strong problem‑solving, strategic thinking, and conflict‑resolution abilities.
• Ability to work independently in a fast‑paced environment and manage multiple accounts.

Required skills

• Salesforce
• Microsoft Suite