Enrollment Systems Specialist

About the role

The Enrollment Systems Specialist supports recruitment, enrollment, retention, engagement, and student success initiatives by coordinating the effective use of enrollment‑related technologies, communication tools, and reporting resources at Texas A&M University‑Central Texas.

Key responsibilities

• Serve as a primary resource for Enrollment Management and Student Affairs in the use of enrollment technologies, communication platforms, and student success tools.
• Collaborate with functional departments to document business processes and recommend solutions that improve efficiency and student engagement.
• Coordinate workflows, communications, user feedback, and process improvements for enrollment and student success technologies.
• Assist with the development and management of communication campaigns, automated outreach, and student engagement initiatives through CRM and related systems.
• Monitor data quality, conduct routine reviews, and work with stakeholders to ensure accurate and consistent data practices.
• Develop reports, dashboards, and usage metrics to support effective system utilization.
• Create and maintain training materials, user guides, and process documentation.
• Provide training, guidance, and day‑to‑day support to system users.
• Coordinate with IT, institutional partners, and external vendors to communicate functional needs and support system enhancements.

Required profile

• Experience supporting enrollment‑related technologies and student success tools.
• Strong collaboration skills with academic and administrative departments.
• Ability to document processes, develop training materials, and deliver user support.
• Attention to data quality and reporting accuracy.

Required skills