Endpoint Services Technician

About the role

The University of Miami Health System is seeking a full‑time Endpoint Services Technician to provide technical assistance and user support for network communications across its academic and administrative community.

Key responsibilities

• Serve as the first point of contact for endpoint and network issue determination.
• Deliver timely, professional customer service and prioritize support requests.
• Monitor, administer, and close help‑desk tickets.
• Assist staff with installation, configuration, testing, and certification of endpoint devices, peripherals, and software.
• Perform basic troubleshooting, regular maintenance, and software loading on endpoint devices.
• De‑commission replaced hardware and ensure compliance with university policies.

Required profile

• High school diploma or equivalent.
• At least 1 year of relevant technical support experience.
• Strong attention to detail and ability to work under pressure.
• Capability to handle confidential information discreetly.
• Willingness to work evenings, nights, and weekends as needed.
• Ability to work independently and collaboratively.
• Proficiency with Microsoft Office.

Required skills

• Microsoft Office

What we offer

• Competitive salary and comprehensive benefits including medical, dental, and tuition remission.
• Opportunity to work in a leading university‑based health system.