End User Support Specialist – EMS

About the role

The End‑User Support Specialist – EMS provides day‑to‑day technical assistance to the university community, ensuring smooth operation of workstations, software, and the campus scheduling system. The role also supports event‑related technology needs.

Key responsibilities

• Troubleshoot and resolve issues on computing workstations.
• Install, configure, and update software applications.
• Apply operating system updates, patches, and security fixes.
• Maintain and improve integrations within the university scheduling software.
• Identify and streamline workflow processes for end‑users.
• Provide on‑site technical support for university events requiring audiovisual or IT assistance.

Required profile

• Experience in a higher‑education or similar environment providing desktop support.
• Strong customer‑service orientation and ability to communicate technical concepts clearly.
• Ability to work independently and prioritize multiple support tickets.

Required skills

• Workstation troubleshooting.
• Software installation and configuration.
• Operating system updates and patch management.
• Integration maintenance for scheduling applications.