End User Support IT Specialist

About the role

We are looking for a dedicated End User Support IT Specialist to deliver on‑site and remote technical assistance to internal users. The role focuses on ensuring a seamless technology experience for all employees, traders and senior leadership.

Key responsibilities

• Identify, triage, troubleshoot, diagnose and resolve complex hardware, software, account and connectivity issues via in‑person, phone, chat and email.
• Support Windows, macOS, Linux, iOS and Android devices, as well as networking and security concerns.
• Fulfill hardware requests, perform delivery, setup and low‑level troubleshooting for office users.
• Escalate incidents to senior support, infrastructure, platform engineering or third‑party vendors to achieve root‑cause resolution.
• Provide excellent customer service, acting as the end‑user advocate and ensuring issues are fully resolved.
• Collaborate with local and distributed team members on both small tasks and larger technical projects.

Required profile

• Bachelor’s degree or equivalent experience.
• 5+ years of technical support experience in a medium to large, fast‑moving enterprise environment.
• Strong communication skills with the ability to interact with technical and non‑technical audiences.
• Ability to work independently with minimal supervision.

Required skills

• Advanced knowledge of Windows, macOS, Linux, iOS and Android.
• Networking and information‑security fundamentals.
• Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP and VPN.
• Experience with messaging, telecommunication and collaboration tools such as WebEx, Microsoft Teams and Zoom.