Eligibility Specialist Supervisor

About the role

The Georgia Department of Human Services is seeking an Eligibility Specialist Supervisor to lead a team of specialists who determine program eligibility for senior populations. This permanent position is based in Polk County and reports to the Eligibility Services Administrator.

Key responsibilities

• Supervise and plan the work of a unit of Eligibility Specialists, ensuring accurate eligibility determinations.
• Develop uniform policy interpretations and monitor the quality, quantity, and timeliness of benefits.
• Analyze service effectiveness and ensure compliance with agency policies, documentation, and reporting requirements.
• Foster a cooperative, team‑oriented environment with internal units and external providers.
• Assess staff performance, provide training, and handle hiring, discipline, and termination actions.
• Administer comprehensive customer support and public assistance services.

Required profile

• High school diploma (minimum qualification).

Required skills

What we offer

• Generous benefits package including medical, dental, vision, life insurance, and long/short‑term care.
• Retirement plans (401(k) and 457).
• 13 paid holidays, vacation and sick leave.
• Employee discount programs.
• Telework opportunities where applicable.