Eligibility Specialist 1 – Customer Contact Center

About the role

The Georgia Department of Human Services is hiring Eligibility Specialists to work in its Customer Contact Center. You will determine eligibility for SNAP, Medicaid, and TANF programs while providing courteous service to the public.

Key responsibilities

• Answer a high volume of inbound calls from constituents about Food Stamps, Medical Assistance, and TANF.
• Determine initial and renewal eligibility for SNAP, Medicaid, and TANF using the Georgia Gateway system.
• Process applications, renewals, and change requests, documenting all information according to standard operating procedures.
• Enter large volumes of data accurately using standard office hardware and software.
• Assist Limited English Proficiency and Sensory Impaired callers via the Language Line.

Required profile

• High school diploma or GED.
• At least one year of customer‑contact experience (four years preferred).
• Ability to work independently and follow attendance standards.
• Excellent customer service skills and ability to interact with diverse populations.

Required skills

• Proficiency with Microsoft Office Suite.
• Strong data‑entry accuracy and speed.

What we offer

• Generous benefits package including medical, dental, vision, retirement plans (401(k) and 457), paid holidays, vacation and sick leave.
• Telework opportunities after training completion.
• Training program of 8‑10 weeks with mandatory testing.