Eligibility Services Administrator

About the role

The Georgia Department of Human Services is seeking an Eligibility Services Administrator to join the Family and Children Services Division in Upson County. This position supports the delivery of SNAP, Medicaid, and other public assistance programs while supervising a team of front‑line staff.

Key responsibilities

• Provide direct supervision and support to assigned supervisors.
• Analyze service effectiveness and ensure outcome measures are met.
• Maintain agency compliance with policies, documentation, and reporting requirements.
• Foster a cooperative, team‑oriented environment across units and with external partners.
• Interview, hire, train, evaluate, and, when necessary, recommend disciplinary actions for staff.
• Lead and administer a comprehensive customer support and public assistance system.
• Perform additional professional duties as assigned.

Required profile

• High school diploma or GED.
• At least one year of experience involving direct customer contact.
• Preferred: Two years of supervisory experience in OFI administering SNAP and Medicaid.
• Knowledge of OFI program policies and procedures.
• Ability to provide training and consultation on relevant policies.

Required skills

• SNAP program administration
• Medicaid program administration
• OFI program knowledge
• Customer support and public assistance operations

What we offer

• Competitive salary of $60,000 per year (non‑negotiable).
• Comprehensive benefits including 401(k) and 457 plans, medical, dental, vision, life insurance, and long/short‑term care.
• 13 paid holidays, vacation and sick leave.
• Employee discount programs and telework opportunities where applicable.