Dispatcher – Transportation Services

About the role

The Dispatcher oversees road service operations by communicating with vehicle operators and providing direct customer support. This role ensures trips run on time, handles incidents, and maintains a strong focus on safety and service quality.

Key responsibilities

• Monitor and manage road service assignments, tracking trip performance, on‑time departures, and incidents.
• Respond to customer inquiries regarding trips, including no‑shows, cancellations, and missed rides.
• Coordinate emergency situations for drivers, acting as a liaison with carriers and emergency services.
• Review daily route performance and proactively address issues that could affect customer satisfaction.

Required profile

• High School Diploma or GED (Technical degree preferred).
• 3–5 years of dispatching experience.
• Excellent verbal, interpersonal, and customer‑service abilities.
• Strong problem‑solving and analytical skills.
• Willingness to work flexible or shift schedules as needed.
• Eligibility to work in the United States without sponsorship and ability to pass pre‑employment drug screening and DOT physical.

Required skills

• Dispatching knowledge.
• Understanding of DOT regulations.

What we offer

• Competitive compensation with a minimum of $25.80 per hour.
• Benefits package including at least two weeks of vacation, 5 sick days, 12 holidays (8 standard + 4 floating), 401(k) retirement plan, medical, dental and vision coverage, life insurance, short‑term disability, and voluntary long‑term disability.