Director, Transaction Services

About the role

The Director, Transaction Services leads the Global Process Owner functions for Accounts Payable, T&E Auditing, Card Program Administration, Supplier Maintenance, Purchase Order Maintenance and Help Desk. The role ensures standardized, efficient, and high‑quality service delivery while supporting day‑to‑day operations and strategic initiatives.

Key responsibilities

• Support daily operations and service delivery across all Transaction Services functions.
• Lead process‑improvement and efficiency initiatives to reduce cost and accelerate productivity.
• Drive strategic projects, including expansion initiatives and M&A integrations, that maximize business value.
• Advance KPI/metrics, performance management, and monthly operational reporting.
• Identify and implement process‑improvement opportunities in collaboration with operations teams.
• Translate optimization needs into roadmaps, metrics, SLAs and track time‑ and cost‑savings.
• Report risk areas, document incidents and coordinate remediation efforts.
• Design, update and audit controls to ensure compliance and risk mitigation.
• Maintain and refresh standard operating procedures in SharePoint.
• Partner with internal teams such as M&A COE and Analytics & Automation to align initiatives.

Required profile

• Experience with Oracle Financials.
• Solid understanding of Procure‑to‑Pay processes.
• Knowledge of basic accounting and finance practices.

Required skills

• Oracle Financials
• SharePoint