Director, Strategic Accounts

About the role

The Director, Strategic Accounts will own the relationship with key customers, acting as the senior commercial liaison and driving growth across multiple product lines. This role partners closely with senior stakeholders at client companies and internal teams to align strategies and deliver measurable business results.

Key responsibilities

• Serve as primary relationship owner for assigned strategic accounts, building trusted partnerships with senior commercial, technical, and category management stakeholders.
• Develop and execute customized account strategies, annual and multi‑year plans, revenue targets, and growth initiatives.
• Lead joint business planning, annual operating reviews, and quarterly business reviews.
• Identify and pursue revenue growth opportunities, including new product placements, private label, co‑formulation, and volume expansion.
• Negotiate commercial terms, pricing, exclusivity, and co‑marketing support while protecting intellectual property.
• Coordinate cross‑functional resources (Marketing, Supply Chain, Regulatory, Finance, Product Development) to meet account commitments.
• Monitor competitive activity and provide intelligence to commercial leadership.
• Accurately forecast sales, track KPIs, maintain account plans, pipeline records, and CRM documentation.

Required profile

• Bachelor’s degree (field not specified).
• Extensive experience in strategic account management, business development, or sales leadership.
• Proven track record of driving revenue growth and managing complex commercial agreements.
• Strong analytical and forecasting skills.

Required skills

• CRM systems