Director, Services Lead - Automation & Digital Transformation

About the role

Wabtec is hiring a Director, Services Lead for its Digital Intelligence organization in Cedar Rapids. You will work closely with the Train Performance & Automation, engineering, product, data, operations, commercial and services teams, and partner directly with customer stakeholders to support the delivery and adoption of automation and digital solutions. The role leads complex, cross-functional programs that connect customer needs with Wabtec's digital solutions to improve operational performance, reliability and value realization.

Key responsibilities

• Define and evolve the automation service strategy aligned with Digital Intelligence solutions (analytics, telematics, asset performance)
• Serve as a trusted advisor to customer stakeholders (operations, maintenance, engineering, CIO/CTO) and build long-term relationships focused on value realization
• Partner with engineering to ensure scalable, secure, supportable and sustainable solutions
• Lead the delivery and ongoing optimization of automation and digital service programs across the customer lifecycle
• Manage multi-workstream initiatives involving operations, engineering, data and product teams
• Establish program governance, KPIs, SLAs and operational reporting, and run regular business reviews
• Monitor program financial performance, including forecasting, margins and value realization
• Work with commercial and services leaders to expand service value where appropriate
• Support customer adoption through change management and sustained engagement

Required profile

• 10+ years of experience in program management, service delivery, customer-facing technical solutions or digital transformation
• Proven experience leading complex, cross-functional programs involving software, data, analytics or connected technologies
• Strong customer engagement and stakeholder management, including communication with operational and technical leaders
• Ability to manage execution across multiple stakeholders in a matrixed environment
• Financial and commercial awareness, with experience supporting forecasting, margin performance and value-based discussions
• Experience in rail, transportation, industrial automation or industrial IoT environments

Required skills

• Technical fluency in data platforms, cloud technologies, analytics or automation solutions
• Preferred: familiarity with Azure or similar cloud platforms
• Preferred: PMP, Agile or related project/program management certification

The stated pay range is $120,600-$171,800, depending on experience, education, location and other factors. Benefits include health, welfare and retirement options, and an annual bonus may apply if eligible.