Director of Training & Development

About the role

Tony's Tacos is looking for a hands‑on Director of Training & Development to build and lead a brand‑new training department. You will design and manage Tony's Academy, creating consistent training systems for front‑of‑house, back‑of‑house, shift leaders, managers, and new store openings.

Key responsibilities

• Build and lead Tony's Academy, establishing training standards across all locations.
• Create FOH, BOH, leadership, and manager training programs, including manuals, checklists, testing, and certification tools.
• Lead training preparation and support for new store openings and certify In‑Store Trainers.
• Standardize onboarding and retraining processes for every restaurant.
• Coach shift leaders, managers, and future leaders on operational excellence.
• Partner with operations to improve consistency, cleanliness, speed, food quality, and guest experience.
• Spend time in stores observing, training, and correcting standards in real time.

Required profile

• 5+ years of restaurant training, operations, or learning & development experience.
• Experience in QSR, fast‑casual, or high‑volume restaurant environments; new store opening experience required.
• Strong FOH and BOH operational knowledge.
• Proven ability to build training systems from scratch.
• Excellent guest service and hospitality skills.
• Strong leadership, coaching, and communication abilities.
• Highly organized, self‑motivated, and able to multitask.
• ServSafe certification preferred; bilingual English/Spanish a plus.

Required skills

What we offer

• Opportunity to shape a training function from the ground up in a growing brand.
• Hands‑on field work with direct impact on restaurant performance.
• Collaborative environment with a focus on guest experience and team development.