Director of Rooms

About the role

The Renaissance Fort Lauderdale Marina Hotel, a 236-room property in Fort Lauderdale's 17th Street Yachting district, is looking for a Director of Rooms. The role leads all aspects of the Rooms Division, creating exceptional guest experiences through operational excellence, team development and a culture of service, accountability and continuous improvement.

Key responsibilities

• Interview, select, train, schedule, coach and support associates so they meet brand and hotel standards and HHM core values
• Monitor guest satisfaction scores and work to increase departmental and overall guest satisfaction
• Monitor front office financial operations and ensure compliance with accounting controls and procedures
• Develop, implement and monitor daily, weekly, monthly and annual budgets and forecasts, and review, approve and order capital budget items
• Supervise all guest services department managers
• Review guest correspondence and incident logs, and direct staff accordingly
• Oversee vendor and personnel contracts throughout the hotel
• Monitor room occupancy to ensure efficient use and minimise overbooking
• Create SMART action plans to remedy guest service deficiencies
• Follow sustainability guidelines under the HHM EarthView programme, and follow safe work habits, protective equipment, MSDS and OSHA standards

Required profile

• Associate or Bachelor's degree preferred
• 5 to 7 years of related experience

What we offer

• Medical, dental and vision health insurance
• Paid time off
• 401k with company match
• Free basic life insurance
• 24/7 access to TELUS Health
• Travel discounts
• Commuter transit and parking benefits
• Employee assistance and wellness program
• Educational and professional development, referral bonus program

Schedule varies and may include holidays and weekends; the role involves standing for long periods, walking, lifting up to 25 pounds and bending or kneeling. Candidates apply through the HHM Hotels application process.