Director of Project Management Office (PMO)

About the role

The Director, PMO will lead the creation and scaling of a high‑performing Project Management Office for a fast‑paced SaaS organization. Reporting to executive leadership, this senior role combines strategic vision with hands‑on execution to ensure customer implementations and professional services are delivered on time, within scope, and with strong financial discipline.

Key responsibilities

• Define and enforce governance frameworks, delivery standards, methodologies, KPIs, tools, and reporting structures for all projects.
• Oversee portfolio health, managing risks, dependencies, resource allocation, and performance metrics.
• Serve as the primary escalation point for delivery issues and drive cross‑functional resolution.
• Lead, mentor, and develop a team of Project Managers, setting performance expectations and supporting career growth.
• Ensure rigorous execution of implementation projects, covering scope, schedule, risk, stakeholder, and issue management.
• Drive continuous improvement of delivery methodologies and operational efficiency.
• Manage professional services operations, including forecasting, utilization, capacity planning, and margin performance.
• Develop executive dashboards and reporting to provide visibility into project and portfolio performance.
• Partner with product, engineering, sales, finance, and customer success to align delivery priorities with business objectives.
• Champion adoption of PMO tools, automation, and AI‑enabled workflows.

Required profile

• 10+ years of experience in PMO, program management, or project delivery leadership within SaaS or enterprise software environments.
• Strong business and financial acumen with a track record of delivering large‑scale initiatives.
• Proven ability to build and scale high‑performing teams.
• Excellent stakeholder management and communication skills.

Required skills

What we offer

• Opportunity to shape delivery standards for a growing SaaS business.
• Leadership role with strategic influence across the organization.
• Collaborative environment working closely with executive teams.