Director of Operations - Home Care Agency

About the role

J.D. Terrace Home Care is seeking a Director of Operations to lead its home care agency in New York City. The role oversees day-to-day operations so that clients receive high-quality care and service. It is a full-time position with a salary range of $80,000 to $100,000, paid time off and holidays, and requires bilingual Chinese and English.

Key responsibilities

• Oversee daily operations of the agency and ensure efficient, effective service delivery
• Supervise administrative and field staff, including recruitment, training, performance evaluations and professional development
• Ensure high-quality care and customer service, and resolve client concerns promptly
• Ensure compliance with local, state and federal regulations and industry standards
• Develop and manage the agency budget, monitor expenses and plan costs
• Implement quality improvement initiatives and evaluate care plans and services
• Contribute to strategic goals and identify growth opportunities
• Build relationships with community partners and healthcare providers, and represent the agency at community events
• Prepare regular reports on operations, finances and key metrics for the executive team

Required profile

• Minimum 2 years of experience in operations management, preferably in healthcare or home care; strong home care and MLTC background
• Bilingual Chinese and English
• Strong leadership, communication, problem-solving and organizational skills
• Knowledge of home care regulations and budgeting and financial planning

Required skills

• Proficiency in operational management software and other relevant tools
• Financial acumen and regulatory knowledge

What we offer

• Salary of $80,000 to $100,000
• Paid time off and holidays
• Supportive and collaborative work environment

To apply, send your resume and cover letter by email to the employer.