Director of Military and Veteran's Services

About the role

Carson-Newman University, a Christian liberal arts university, is hiring a Director of Military and Veteran's Services within the Registrar's Office, reporting to the University Registrar. The position provides comprehensive advising to prospective and current student veterans, service members and dependents on their VA and military educational benefits, and designs, implements and administers campus-wide Veteran Services that are equitable, inclusive and culturally sensitive. It is a full-time, 12-month, exempt position based on site, with some night and weekend work.

Key responsibilities

• Advise prospective and current VA recipients, meet with them and their parents, and act as liaison between students and the VA, the Student Accounts Office and the Branch of Service
• Serve as the resource person for veterans facing issues that could impede enrollment, such as mental health, financial or academic difficulties
• Establish and maintain a student veteran lounge or center and assist in setting up a Student Veterans Organization
• Process enrollment certifications for veterans, dependents and other military members, maintain their files, audit Chapter 33 statements and coordinate VA payments and TA verification with Student Accounts
• Report end-of-semester status, program changes and new programs to the VA, and update the VA, Army FTA/ROTC, Navy/Marine TA, VR&E and other education portals
• Renew the VA Work Site application each semester, hire and supervise VA Work Study students, and prepare data reports for the VA, Tennessee Higher Education Commission, IPEDS and the governor's office
• Work with Admissions on the application process, prepare DOW agreements (including Yellow Ribbon) and annual catalog approval packets, and liaise with ROTC Cadets on academic deadlines

Required profile

• Bachelor's degree
• Three years of office experience and two years of professional staff management experience
• Three or more years of honorable service in the U.S. Armed Forces preferred
• Supervisory experience with student workers and volunteers
• Ability to handle confidential information with discretion and to work independently with minimal supervision

Required skills

• Exceptional oral and written communication and strong interpersonal skills
• Advanced Microsoft Office Suite (Excel, PowerPoint, Word) and Adobe software
• Ability to create correspondence, reports, forms, marketing materials, agendas, meeting minutes and web content