Director of Front Office

About the role

We are looking for a dynamic Director of Front Office to lead our guest services team and ensure an exceptional experience for all visitors. This senior leadership position oversees daily front‑office operations, drives service excellence, and collaborates across departments to deliver seamless hospitality.

Key responsibilities

• Oversee daily operations of the front office, including reception, concierge and guest services.
• Develop and implement policies and procedures to improve service quality and operational efficiency.
• Lead, train and motivate front‑office staff to deliver outstanding customer service.
• Manage guest relations, handle escalations and ensure high guest satisfaction.
• Coordinate with other departments to guarantee seamless service delivery.
• Monitor and analyse performance metrics and implement continuous improvements.
• Ensure compliance with safety, security and health regulations.
• Manage budgets, staffing levels and resource allocation for the front‑office department.

Required profile

• Proven experience in hospitality management, preferably in a leadership role.
• Strong leadership and team‑management abilities.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints and resolve issues effectively.
• Knowledge of front‑office systems and reservation software.
• Strong organisational and multitasking capabilities.
• Ability to work under pressure and adapt to changing priorities.
• Bachelor’s degree in Hospitality Management, Business Administration or a related field (preferred).

Required skills

What we offer

• Opportunities for professional growth.
• Collaborative work environment.
• Competitive benefits package.