Director of Communications

About the role

Relay is seeking a Director of Communications to shape and execute its external and internal messaging. This is the first dedicated communications position, reporting to the VP of Marketing and working closely with brand, product marketing, and the executive team.

Key responsibilities

• Develop and own Relay’s earned‑media strategy, securing press coverage, thought‑leadership placements and reactive communications.
• Lead the partnership with the external PR agency, set strategic agendas and drive accountability for coverage outcomes.
• Build a proactive media program, cultivating relationships with fintech, SMB and entrepreneurship reporters and pitching stories ahead of the news cycle.
• Craft executive communications for the CEO and leadership team, including speeches, op‑eds, LinkedIn content and media preparation.
• Coordinate communications around product launches, brand campaigns and company milestones in partnership with product marketing and brand teams.
• Monitor brand reputation, maintain a crisis‑communications playbook and act swiftly when issues arise.
• Measure impact through share‑of‑voice, earned‑media quality, executive visibility and internal reach, using data to refine strategy.

Required profile

• 8+ years of experience in communications, public relations or corporate affairs, preferably in high‑growth or fintech environments.
• Proven ability to deliver results with limited resources and to build a communications function from the ground up.
• Strong editorial judgment and a clear point of view on how a brand earns trust in a crowded market.
• Excellent written and verbal communication skills, with experience in executive messaging.

Required skills