Director of Client Success

About the role

The Client Success team seeks an experienced and strategic Director to develop and expand relationships with key clients. Reporting to the Vice President of Client Success, the Director acts as a trusted advisor and primary point of contact for a fast‑paced, complex client portfolio, coordinating across internal functions.

Key responsibilities

• Primary Relationship Owner – build professional, productive relationships with key stakeholders across Welldoc and client organizations.
• Strategic Success Planning – assess complex client goals, define shared success criteria, and ensure Welldoc’s technology delivers its value proposition.
• Cross‑Functional Leadership – coordinate workstreams such as Data Science, Marketing, Product, and Customer Care to optimize member experience and client investment.
• Trusted Advisor – identify service trends, develop high‑level solutions to complex problems, and navigate ambiguity.
• Executive Presentations – lead Executive Business Review meetings, align with client strategy, and deliver sophisticated reports on engagement and outcomes.
• Accountability – own the end‑to‑end client lifecycle, drive growth opportunities, and secure contract renewals.

Required profile

• Minimum 10 years of client success and account management experience with health plans, PBMs, or large employer groups.
• Proven track record serving Fortune 100 companies, large group plans, or major provider systems.
• Demonstrated ability to work cross‑functionally in a fast‑growing, dynamic environment.
• Strong results‑driven execution with a history of delivering large, complex projects.
• Highly data‑driven and detail‑oriented, capable of meeting timelines while fostering professional relationships.
• Excellent executive communication and presentation skills.

What we offer

• Competitive salary range $140,000‑$180,000 per year.
• Generous paid time off.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Retirement benefits.
• Health savings account and dependent care account options.