Director, Commercial Lines Operations

About the role

Mapfre is looking for a transformational leader to modernise and scale its Commercial Lines business. As Director of Commercial Lines Operations you will oversee underwriting support, service delivery and workflow optimisation, ensuring profitable growth and an excellent experience for agents and customers.

Key responsibilities

• Lead the operational transformation of Commercial Lines, including underwriting assistance, service operations and performance management.
• Design and continuously optimise the Commercial Lines service model to align with business objectives.
• Drive continuous‑improvement initiatives, process enhancements and measurable performance outcomes.
• Partner with Underwriting, Distribution, Product, Technology and vendor teams to implement automation and scalable operating models.
• Establish and manage a centralised Underwriting Assistant model and oversee offshore/vendor operations.

Required profile

• Proven senior leadership experience in commercial insurance operations or a related field.
• Track record of delivering operational excellence, process redesign and performance improvement.
• Strong stakeholder management skills across underwriting, product, technology and distribution functions.
• Ability to lead high‑performing teams in a hybrid work environment.

Required skills

• Operational transformation and process optimisation.
• Workflow redesign and automation concepts.
• Performance management and metrics‑driven decision making.

What we offer

• Opportunity to shape the future of Commercial Lines at a global insurer.
• Leadership visibility and influence across multiple business functions.
• Hybrid work arrangement in Boston or Webster, MA.