Digital Content & Experience Coordinator

About the role

We are looking for a highly organized Digital Content & Experience Coordinator to execute digital content strategies across the Michael Kors and Michael Kors Outlet North America websites. This execution‑focused position offers a solid foundation in e‑commerce operations, quality assurance, and project coordination.

Key responsibilities

• Execute approved digital content strategies on Michael Kors and Michael Kors Outlet sites.
• Update homepages, landing pages, navigation, promotions, seasonal campaigns, and sale events.
• Own the on‑site execution of the Michael Kors Outlet promotional calendar, ensuring accurate messaging, creative assets, links, timing, and placements.
• Translate strategies into briefs, tickets, trackers, and deliverables.
• Coordinate with Site Merchandising, Web Production, and cross‑functional partners from briefing through launch.
• Perform detailed QA before and after launches, escalating any content, linking, or functionality issues.
• Maintain content calendars, project trackers, and process documentation.
• Support updates in third‑party tools based on the Digital Content & Experience Manager’s direction.
• Conduct daily site walkthroughs and assist with seasonal performance recaps.

Required profile

• 1+ years of experience in e‑commerce, digital content, site operations, or related retail fields.
• Exceptional attention to detail and commitment to accuracy.
• Ability to manage high‑volume, deadline‑driven work consistently.
• Strong organizational, communication, and follow‑through skills.
• Willingness to work in the New York City office three days per week.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Salesforce Commerce Cloud
• Dynamic Yield
• Contentsquare
• Monday.com
• Jira

What we offer

• Generous holiday schedule and vacation days.
• Summer Fridays.
• Internal mobility across Capri Brands (Michael Kors, Jimmy Choo).
• Employee discounts on Michael Kors and Jimmy Choo products.