Desktop Support / Helpdesk Technician

About the role

We are looking for a proactive Desktop Support/Helpdesk Technician to join our client’s IT team in Tampa. You will provide first‑line technical assistance to end users, ensuring smooth operation of Windows devices, Microsoft 365 tools, and related business applications.

Key responsibilities

• Troubleshoot and resolve hardware and software issues on Windows 10/11, Microsoft 365, and mobile devices.
• Support Microsoft Teams Rooms, virtual meetings, and collaboration sessions.
• Install, configure, and maintain desktops, laptops, monitors, docking stations, printers, and mobile peripherals.
• Diagnose and fix problems with printers, copiers, scanners, and other connected devices.
• Perform basic administration in hybrid Active Directory and Microsoft Entra ID environments, including user accounts, group access, MFA, and licensing.
• Assist with device onboarding, lifecycle support, and mobile device management.
• Resolve basic network connectivity issues, including wired/wireless networks, VPNs, and remote access.
• Follow security protocols, handle credentials securely, and report suspicious activity.
• Create and share documentation to enable self‑service and deliver end‑user training on hardware, software, and cybersecurity awareness.

Required profile

• 1‑4 years of experience in a user‑facing IT support or helpdesk role.
• Hands‑on experience with Windows 10/11, Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint) and iOS/Android mobile devices.
• Working knowledge of LAN/WAN infrastructure, switches, routers, and wireless access points.
• Fundamental understanding of Active Directory, Microsoft Entra ID, and basic cybersecurity concepts (phishing awareness, MFA, endpoint protection).
• Strong problem‑solving attitude, integrity, and ability to handle confidential information.

Required skills

• Windows 10, Windows 11
• Microsoft 365 (Teams, Outlook, OneDrive, SharePoint, Exchange Online)
• Active Directory, Microsoft Entra ID
• LAN/WAN, switches, routers, wireless access points
• VPN, remote access, network troubleshooting
• Printer, copier, scanner support
• MFA configuration, endpoint protection platforms
• Windows Server (2019‑2025), Hyper‑V, Group Policy, DNS, DHCP
• SonicWall, Cisco/Dell networking equipment
• Acronis or similar backup solutions
• Remote desktop tools
• Basic familiarity with Dynamics 365, Power Apps, Power Automate