Data Center RMA/Inventory Specialist

About the role

TensorWave is seeking a Data Center RMA/Inventory Specialist to manage the full lifecycle of hardware assets in a high‑performance AI compute environment. You will ensure inventory accuracy, support procurement, and coordinate repairs while maintaining strict data‑privacy compliance.

Key responsibilities

• Maintain precise inventory of critical spares such as SFPs, fiber jumpers, hard drives, RAM, power cables, and tools.
• Update DCIM and ERP systems in real‑time as assets move through the "Ready for Use" state.
• Conduct weekly and monthly physical audits of inventory cages and data‑center floor.
• Monitor stock levels, alert the Data Center Manager at reorder points, and prevent project delays.
• Initiate and track RMAs with vendors (Dell, HPE, Cisco, Arista) and manage defective media handling per NIST 800‑88.
• Oversee loading‑dock operations, including unboxing, palletizing, and carrier coordination.
• Schedule and escort third‑party vendor technicians, ensuring safety, security, and clean‑room protocols.
• Verify repair quality, log replaced parts, and perform basic health checks on returned equipment.
• Collaborate with Data Center Technicians to identify hardware failure trends and process DOA equipment.

Required profile

• 2+ years in inventory management, logistics, or warehouse operations, preferably in a high‑tech or data‑center setting.
• Strong understanding of shipping/receiving procedures and RMA workflows.
• Ability to identify IT components such as CPUs, DIMMs, SFP types, and fiber connectors.

Required skills

• Inventory management systems (DCIM, ERP)
• RMA process coordination
• Hardware component identification (SFP, fiber, hard drives, RAM, CPUs, DIMMs)
• Basic troubleshooting of returned/refurbished gear
• Logistics and shipping/receiving operations

What we offer

• Opportunity to work in a fast‑growing AI compute platform.
• Collaborative environment with cross‑functional teams.
• Competitive benefits and professional development.