D365 CRM or Copilot/AI Technical Lead - Manager

About the role

PwC’s Business Application Consulting team is seeking a seasoned Technical Lead to design and deliver Microsoft Dynamics 365 solutions, including Copilot/AI capabilities. In this managerial position you will guide a team of consultants, ensure high‑quality delivery, and build strong client relationships.

Key responsibilities

• Lead the design, planning, budgeting, and execution of Microsoft Dynamics 365 and Copilot/AI projects.
• Supervise, mentor, and develop junior team members, fostering a culture of continuous learning.
• Collaborate with senior leadership to maintain project quality, timelines, and deliverables.
• Engage with clients to understand requirements, address issues, and drive successful adoption of solutions.
• Uphold PwC’s professional standards, code of conduct, and independence requirements.

Required profile

• Proven experience leading complex Microsoft Dynamics implementations.
• Strong leadership and coaching abilities, with a track record of developing high‑performing teams.
• Excellent communication skills for client interaction and conflict resolution.
• Ability to analyze system interdependencies and drive innovative solutions.

Required skills

• Microsoft Dynamics 365
• Microsoft Dynamics CRM
• Copilot AI

What we offer

• Opportunity to work on cutting‑edge AI‑enhanced ERP solutions.
• Professional development within a global consulting firm.
• Collaborative environment that values integrity and innovation.