Customer Support Technician – Helpdesk (Offboardings & Access)

About the role

Pixel Machinery is looking for a Customer Support Technician to join its Help Desk team. You will be responsible for the end‑to‑end technical off‑boarding and access‑deprovisioning process for a variety of client organizations, ensuring that departing users lose access quickly, completely, and securely.

Key responsibilities

• Own the off‑boarding lifecycle: de‑provision user accounts, revoke access on IAM platforms (Okta, JumpCloud, etc.), reclaim licenses, and verify completion.
• Treat each off‑boarding as a security and compliance event, meeting client SLAs and maintaining auditable records.
• Coordinate live with client HR and security teams during high‑touch or sensitive off‑boardings.
• Manage the off‑boarding ticket queue: monitor, triage, and keep it clear.
• Provide tier‑1 help‑desk support, including onboarding, access and license requests, and general IT troubleshooting.

Required profile

• Fast‑paced, detail‑oriented individual comfortable handling 30+ tickets per day.
• Strong focus on security, compliance, and data integrity.
• Process‑driven, reliable, and able to document work clearly.
• Calm under pressure, able to prioritize when queues fill.
• Empathetic communicator across multiple channels.
• Early‑career IT/support professional eager to learn and grow.

Required skills

• Experience with IAM platforms such as Okta.
• Familiarity with JumpCloud or similar directory services.