Customer Support Technician – Helpdesk (Offboarding & Access)

About the role

Pixel Machinery is seeking a Customer Support Technician to join its Help Desk team. You will be responsible for managing the technical off‑boarding and access‑deprovisioning lifecycle for a variety of client organizations, ensuring that departing users lose access quickly, completely, and securely.

Key responsibilities

• Own end‑to‑end off‑boarding processes, de‑provisioning user accounts and revoking access across IAM platforms such as Okta and JumpCloud.
• Reclaim software licenses and verify that all access removal steps meet client SLAs.
• Maintain accurate, auditable records of each off‑boarding event.
• Coordinate live with client HR and security teams during high‑touch off‑boarding cases.
• Monitor, triage, and keep the off‑boarding queue clear and prioritized.
• Provide tier‑1 help‑desk support for onboarding, license requests, and general IT troubleshooting.

Required profile

• Ability to work quickly while maintaining high accuracy, handling ~30 tickets per day.
• Strong attention to detail, especially regarding security and data.
• Process‑oriented, dependable, and comfortable following checklists and documenting work.
• Effective under pressure, able to prioritize when the queue fills.
• Empathetic communication skills across multiple channels.
• Early‑career IT/support professional who is technically curious and eager to grow.

Required skills

• Okta
• JumpCloud