Customer Support Representative

About the role

Gerad Logistics PLC is seeking a Customer Support Representative to join its Atlanta team. This full‑time, on‑site position involves assisting customers through phone, email, and chat, providing accurate shipment information and guidance on platform usage.

Key responsibilities

• Respond to inbound customer inquiries via phone, email, and live chat.
• Provide accurate details on shipments, delivery status, and service options.
• Troubleshoot basic technical and logistics‑related issues and coordinate with operations and dispatch teams.
• Log and track support tickets, escalating complex cases when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.
• Collect feedback, identify recurring problems, and suggest process improvements.

Required profile

• Strong customer‑facing experience in a fast‑paced environment.
• Demonstrated ability to deliver timely, accurate, and empathetic support.
• Excellent written and verbal communication skills.
• High school diploma or equivalent; additional education in business or communications is a plus.

Required skills

• Proficiency with CRM systems.
• Experience using ticketing platforms.
• Competence in standard office productivity tools such as Microsoft Office.