Customer Support Lead

About the role

We are building Sazabi, an AI‑native observability platform that helps engineering teams troubleshoot production issues quickly. As a Customer Support Lead you will be the front line, ensuring users get value fast and turning their feedback into product improvements.

Key responsibilities

• Assist users in adopting Sazabi and resolve their issues promptly.
• Debug real customer problems using the platform itself.
• Translate user pain points into actionable product insights.
• Build lightweight systems for support, onboarding, and success.
• Create documentation, guides, and scalable support content.
• Collaborate closely with engineering to resolve issues and ship fixes.

Required profile

• Strong technical intuition and ability to debug issues, not just route tickets.
• Excellent communication skills—clear, fast, and empathetic.
• High ownership; you see problems through to resolution.
• Comfort working directly with developers and understanding their workflows.
• Ability to thrive in ambiguity without rigid support processes.
• Bonus: experience in devtools support or early‑stage startups.

What we offer

• Competitive salary and equity.
• Free lunches (in‑office only).
• Health, dental, and vision insurance.
• Unlimited paid time off and paid parental leave.
• Opportunity to learn our values and work with a team from top tech companies.