Customer Support Engineer - PCB

About the role

KLA provides advanced inspection tools, metrology systems, process solutions and analytical software for the electronics industry. As a Customer Support Engineer for the PCB territory, you will deliver high-impact support to customers so that their Orbotech systems run accurately, earning their trust and satisfaction. The role reports directly to the assigned District Manager, focuses on local customers but requires travel as needed, and US citizenship is required.

Key responsibilities

• Provide service support covering system commissioning, breakdown repairs and preventative maintenance.
• Diagnose and resolve pneumatic, vacuum, electronic (AC and DC) and computer issues to the component level.
• Build strong relationships with customers to help sell the company's product portfolio.
• Complete field reports accurately and represent KLA's culture and values.
• Travel extensively to support customers (estimated 25%), and work independently for long periods, sometimes in difficult conditions.

Required profile

• Bachelor's degree and 2 years of related work experience.
• Solid background in electronics, mechanical engineering, vacuum technology and basic printed circuit board technology.
• Excellent communication, interpersonal and problem-solving skills; able to work alone or in a team.
• Adaptable to different hours, locations and conditions, and comfortable lifting 50 lbs frequently and bending from the waist.

Required skills

• Windows (WinNT, WinXP, Win7, Win10) and Linux
• MS Office

What we offer

• Pay range of $29.19 to $49.62 per hour, depending on role, level and location.
• Possible performance incentives and benefits such as medical, dental, vision, life insurance, 401(k) with company match, ESPP, tuition reimbursement, EAP, paid time off and family care leave.