Customer Support Engineer - Optics/Mechanical/Electrical

About the role

KLA makes advanced inspection tools, metrology systems and process solutions for the electronics industry. As a Customer Support Engineer (CSE) in optics, mechanical or electrical areas, you repair, troubleshoot, diagnose and update complex capital equipment at customer sites, represent the company to the customer and coordinate with them to minimise downtime. About half the time is spent at the customer site or in a cleanroom factory, the rest in the office.

Key responsibilities

• Repair, modify and evaluate equipment at customer facilities, including board-level and system-level problems, using documented procedures and technical support instructions
• Diagnose and troubleshoot equipment problems by telephone or on site, and prepare field service reports and documentation on recurring issues
• Prepare customer quotes based on labour, travel expenses and parts, and cross-train and assist other field service engineers
• Provide technical guidance to Installation Engineers on installations and on installing or dismantling demonstration machines
• Manage your own parts inventory and related administrative work
• Work independently and report daily to management, especially in a down-tool situation
• Contribute to capturing, re-using and improving knowledge through available systems

Required profile

• Bachelor's or associates degree, or two years of related work experience
• Ability to work independently and travel to customer sites

What we offer

• Base pay of $30.92 to $45.00 per hour
• Possible performance incentives and benefits such as medical, dental, vision, life insurance, 401(k) with company match, ESPP, tuition reimbursement, EAP, paid time off and family care leave