Customer Success Manager

About the role

The Customer Success Manager acts as the general manager of a portfolio of enterprise customers, ensuring adoption of AI‑enabled Clarasight workflows and measurable business value. The role requires guiding complex, multi‑stakeholder organizations toward cost management, emissions reduction, and operational efficiency while communicating impact to senior executives.

Key responsibilities

• Own ongoing customer success for a portfolio of enterprise accounts, from post‑implementation through long‑term value realization.
• Drive sustained adoption and usage across complex, multi‑stakeholder organizations.
• Ensure customers achieve intended outcomes across cost management, emissions reduction, and operational efficiency.
• Act as a trusted advisor to senior leaders across finance, travel, sustainability, procurement, and operations.
• Communicate realized value clearly through executive‑ready narratives, metrics, and insights.
• Partner closely with Solution Architects, Forward‑Deployed Engineers, Product, Data, and Sales to ensure continuity, alignment, and impact.
• Build credibility from day‑to‑day operators through executive sponsors and drive alignment without formal authority.

Required profile

• 8+ years of senior, customer‑facing experience in enterprise customer success or account management.
• Comfortable operating at the executive level with judgment comparable to a strategy consulting lead.
• Hands‑on with data, analysis, and delivery when needed.
• Technically fluent, using analytics tools to answer complex business questions.
• AI‑obsessed with a bias toward automation, experimentation, and leverage.
• Experienced navigating complex enterprise organizations with multiple stakeholders.
• Thrives in early‑stage startup environments where ambiguity is high and ownership matters.

Required skills

• Technically fluent with analytics tools for complex business questions.
• Experience working alongside AI systems and applying human judgment to automated outputs.